Modern Wicker is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. Modern Wicker does not sell, trade or rent your personal information to others. All customer information is kept completely secure.

Why do we collect information about you? We need to know your name, e-mail address, shipping address and phone number in order to process and ship your furniture. UPS Freight requires the phone number to arrange for delivery. This information also allows us to contact you should there be any issues with your order. During the checkout process you will also need to provide your credit card payment information. This information is used ONLY to receive payment for your order at the time of purchase. This information is NOT kept on file. Your Credit card information is at no time visible to us and is masked within PCI Requirements so we cannot see the full information.

How do we protect your personal information? Modern Wicker uses a thawte® SSL Certificate. All data entered during the checkout process is 128 bit encrypted and secure. We have stringent security measures in place to ensure a safe and secure shopping experience. We also have been Security, Privacy, and Business verified by Trust Guard - one of the leading website certification services available. (click on any of the Site Seal logos during the checkout process to view our credentials).

No E-Mail Solicitation: Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does consent to receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email.

Manufacturer Warranty: All of our outdoor wicker furniture collections are constructed using double-walled, high strength, powder coated aluminum or steel frames and the highest quality synthetic resin materials available. Each piece of furniture is guaranteed not to rust, peel, crack, or fade and can be left outside year round in any weather condition. We sell only premium quality outdoor wicker that is made to withstand the elements and is sure to make any outdoor seating area the perfect place to relax in style for many, many years to come. If you have any issues with your furniture within the manufacturer's warranty period simply give us a call and we will gladly replace the furniture for free.

North Cape International: 3 year warranty on the synthetic resin. 4 year warranty on the frames.

Alfresco Home: 2 year warranty on synthetic resin materials and frames.

Tortuga Outdoor: 3 year warranty on synthetic resin materials and frames.

South Sea Rattan: 2 year warranty on synthetic resin materials and frames.

Open Air Lifestyles: 3 year warranty on synthetic resin materials and frames.

Hospitality Rattan: 2 year warranty on synthetic resin materials and frames.

Savannah Outdoor Living: 2 year warranty on synthetic resin materials and frames.

Cushions: Cushions are covered under a 1 year limited manufacturer's warranty. Dirt, stains, cuts, burns, etc are not covered. If taken care of properly your outdoor cushions should last for many years. *Replacement cushions available upon request.

Order Cancellations: You may cancel your order at anytime and we will refund you the full amount unless the furniture has already shipped. Once the furniture ships and is in transit to your location you can not cancel the order without incurring shipping charges to return the furniture to the manufacturer's warehouse.

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