 Shipping Information: Your wicker furniture is delivered from the manufacturer's warehouse to your location via UPS Freight or similar carrier. Once your order has shipped a freight company representative will call you at the number you provide during checkout to arrange a delivery date and time. Upon delivery at your location the driver will unload the furniture from the truck, but you will be responsible for unpacking the furniture and moving it. Each piece of furniture is shipped directly from the manufacturer's warehouse and at times there are unexpected delays. Market demand for wicker patio furniture is extremely high. We sell only the best quality outdoor wicker available and all our collections offer an exceptional value for the money. If you have any questions or concerns about the delivery process feel free to give us a call at 866-487-8011. Return Information: If for some reason you are not completely satisfied with the furniture you receive you may return it within 14 days of delivery free of charge. Please give us a call at 866-487-8011 and we will be happy to assist you with the return process. If you are returning because of defects or quality issues we will also gladly have the furniture returned or replaced free of charge. All returns must be with the furniture in it's original packaging. The wicker furniture sold on our web site is is handcrafted using only the highest quality synthetic resin materials available with rust proof powder coated frames. All of our manufacturers are leaders in the outdoor furniture market and stand by the quality and craftsmanship of their products 100%. To this day we at Modern Wicker have yet to ever have a complaint as to the quality and craftsmanship of the products we sell on this web site. We are sure you will be pleased with your new outdoor furniture that will last for many, many years to come. Damage Information: Damage during shipment is a rare occurrence, but it does happen from time to time. If you notice any damage immediately before unpacking please refuse the shipment and make note with the driver. The furniture will then be delivered back to the warehouse and once received a new shipment will be sent right out. If you notice any damage after the truck has departed please take detailed digital images of the damage and make sure to keep the original packaging. In some cases, such as with a large piece of furniture, we may need to arrange for the freight carrier to pick up the damaged item and return it to the manufacturer's warehouse. Please send an e-mail to sales@modernwicker.com stating the nature of the damage, digital images as proof of damage, along with your order information. We will then arrange for the replacement furniture to be sent to your location and the damaged item returned. | 
