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Modern Wicker FAQ

General:

Where are you located?
We are an online retail store only. Our office is located in the beautiful Hudson Valley of New York. We do not operate a brick-and-mortar store, nor do we publish a catalog; our specialty is ecommerce! We sell to you directly from the manufacturer so you save big compared to local retail outlets that carry the extensive overhead costs associated with inventory, storage and facilities, etc.

How do I know that I am buying a quality product?
At ModernWicker.com you can be sure that you will receive only the best quality outdoor furniture available at a discount price. We research every furniture collection that we offer to make sure it meets our quality standards. If we do encounter issues with certain products or manufacturers we are committed to resolving what ever the problem may be in a fast, professional, and efficient manner. Just look at our feedback and you can see we want you to be happy with your furniture. We therefor refuse to sell inferior products found in some of the large retail outlets. That furniture may look nice at first and cost a lot less, but you can be sure you will have to replace it every year due to low quality materials and poor construction. And if for some reason you are not satisfied with the furniture you receive you may return it in accordance with our return policy. We do our best to include as much information about our products, but if you have any questions feel free to email or call our Customer Service and we will be happy to assist you.

Shipping:

What is the shipping cost?
Shipping is FREE to the lower 48 states! Due to volume we are able to negotiate great prices on shipping from the freight companies and are able to offer you free shipping which saves you money!

How long does it take to ship my order?
Shipping times vary dependent on the product, manufacturer and your location. In addition, many of our products feature custom cushions, which may take time to make. Approximate shipping timeframes are shown on the product details page next to Availability.

Where will my order ship from?
Our furniture ships to you directly from each manufacturer's warehouse. This saves warehousing costs and allows us to pass the savings on to you! As a result, our furniture ships from a number of different facilities around the country. More detailed information can be found in the Shipping Information section on the product details pages.

Will the delivery man leave my order on the porch when it's delivered?
Smaller parcel orders will be shipped UPS and FedEx. In such a case, the driver may leave your package at your residence. However, the majority of our orders ship via truck freight due to their size and weight. In such an instance, a freight company representative will call you ahead to arrange delivery to your location. Someone will need to be available to sign for the delivery and inspect the furniture for any damage.

Does the furniture come fully assembled and/or do I need to put anything together when it arrives?
The majority of our products ship fully assembled. Most items specify if any assembly is required. Usually the only items that need simple, minor assembly are rocking chairs that have metal runners that are easily attached to the legs of the chair or dining tables where the table top needs to be attached to the table base. The hardware will be included and it's a very simple process. Please email or call Customer Service if you have any product specific questions.

Ordering:
 
Is there tax on my order?
We are based in New York and are only required to charge sales tax to New York residents.

Do you price match?
We do our best to offer you the lowest pricing available for all of the product we sell. If you find our products priced lower at another online retailer, please email or call customer service with the details.

Do you offer discounts?
It is our policy not to negotiate on price. We do our best to get you the lowest prices we can and also offer free shipping. If you do find the same furniture for less online, please email or call customer service with the details.

What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express, and Discover), and PayPal via our completely secure and encrypted online ordering system or you can order over the phone by calling our customer service department. Please see our Privacy Policy as we do not store any of your credit card information.

When is my credit card charged?
Your credit card or PayPal account is automatically charged at the placement of your order. The credit card charges are applied upfront because most orders require custom options and deposits from us to the manufacturer for the making of cushions with selected fabrics, etc and the cost of boxing and pallets for each shipment. If you would like to order over the phone we will require that your credit card payment information be verified before we confirm the order.

Returns:
 
What if I don't like what I purchased?
We understand that purchasing expensive furniture online can be a difficult choice, since you can't examine it and sit down to see how comfortable it is first. We work hard to make sure each product is accurately described and will also answer any questions you have before you place your order. Plus you have the option of returning the furniture if you really don't like it. Please see our return policy for more information.

What if my order arrives damaged?
Damage is rare as we work with the manufacturer to ensure that each order is packaged as to prevent damage during transit, but it does occur from time to time. We will gladly replace any damaged item for free. We will bear the cost of shipping the item back to the manufacturer for replacement. Please see Returns Information for complete details.

How do I repackage my return?
After calling us to process a return you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged. Please see Returns Information for complete details.

How do I clean Sunbrella Fabrics?

Spot Cleaning:

  • Apply a light mist of mild soap and water using a spray bottle.
  • Work the solution into the stain by lightly scrubbing the area with a sponge or soft cloth.
  • Rinse thoroughly to remove all soap residue.
  • Air dry.
  • Repeat these steps until stain is removed.

Machine Washing:

  • Pre-treat any heavily stained areas with an appropriate stain remover.
  • Depending on wash load size, use normal amounts of mild laundry soap.
  • Machine wash in cold water for best results.
  • Air dry.