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Manufacturer Warranty Information

Alfresco Home -  3 years frames and woven materials Limited Residential Warranties: Alfresco Home Everwoven™ All-Weather Wicker furniture frames inclusive of the Everwoven™ 43 series is warranted against all manufacturer defects in materials and workmanship as follows: Three year limited warranty from the date of purchase on frames and woven material. Frames warranted against defects in material and workmanship. Woven fibers warranted against peeling, cracking or fading. Damage to frames, welds, or fibers resulting from improper assembly or exposure to water or sub-freezing temperatures is not covered. Normal wear and tear, improper assembly, improper over winter care and frame rusting is not covered. Chips, scratches, and damages outside of normal wear and tear are not covered. Paint peeling, cracking and blister for three years from purchase date provided the item has not been scratched or braised. Limited Residential Warranties:

California Umbrella - 1 year frames, 3 years fiberglass ribs, 5 years sunbrella fabrics, 6 months on sunline brand. California Umbrella honors the following warranty to the original purchaser; 6 months on the Umbrella Frames from the Sunline Brand Product line that they will be free from defects in original material and workmanship, one (1) year limited warranty on California Umbrella Brand Frames, that they will be free from defects in original material and workmanship, 3 (three) Years on all California Umbrella Brand Fiberglass Ribs against breakage in stable climate conditions, 5 (five) or more years against Fade only for Sunbrella brand fabrics (contact California Umbrella for specific warranty information) . California Umbrella will repair or replace your product without any charge during the warranty period. Please contact us for warranty issues and we will issue a return authorization number. This warranty does not provide coverage of reimbursement for Shipping Costs, California Umbrella does not offer delivery services, or warranty for any shipping service, however, California Umbrella can arrange for shipping services to be rendered on behalf of a customer if it is requested. It is the receiving party’s responsibility to inspect the shipment for damaged or defective items. California Umbrella will only assume the cost of shipping on any items that arrive damaged or defective in original material and workmanship in the initial shipment, and only up to 15 (Fifteen) days after receipt of goods. Items that arrive damaged by the freight provider are not covered under California Umbrella’s Warranty. Any recovery for items damaged by a freight supplier must be addressed to the freight supplier. After the inspection period of time has lapsed, this warranty does not provide for any shipping costs for defective items, inbound and outbound freight charges apply for any warranty replacement that requires it. No warranty or returns will be granted without an approved return authorization number. Specifically excluded from this warranty are all failures caused by neglect of necessary care; unreasonable use; unexpected acts of nature (hurricanes, tornadoes, tropical storms, and any damage caused by wind). This warranty specifically excludes coverage for Fade resistance on Fabric covers on all products in the Sunline Brand product Line. Customers are responsible for safe storage of their Umbrellas at all times, especially when the climate reaches unsafe conditions. This warranty does not provide coverage of reimbursement for loss of use, time, Inconvenience, or any other possible costs associated with the use of a defective item.

All orders:

To ensure that your order, replacement, or warranty replacement is processed without delay we require:

1. A written purchase order from an authorized buyer including the purchase order number, if applicable.

2. Ship date and specific shipping instructions.

3. Our item style number, frame color (if applicable), fabric number, type and color.

4. Quantity of each style

5. Customer's name

6. Billing and Shipping Addresses (if different).

FOREVER PATIO - 7 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions. Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of (7) seven years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment. Finish: The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water. Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water. Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. Resin Wicker: Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty. Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

HOSPITALITY RATTAN - 3 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions. Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of (3) three years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment. Finish: The finish is warranted against peeling, cracking, or blistering for a period of (3) three years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water. Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water. Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of (3) three years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. Resin Wicker: Straps and/or wicker weave are warranted for a period of (3) three years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty. Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

LLOYD FLANDERS - 3 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions. Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of three (3) years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment. Finish: The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water. Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water. Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. Resin Wicker: Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty. Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

NORTHCAPE INTERNATIONAL - 7 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions. Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of (7) seven years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment. Finish: The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water. Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water. Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. Resin Wicker: Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty. Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

PANAMA JACK - 3 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions. Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of (3) three years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment. Finish: The finish is warranted against peeling, cracking, or blistering for a period of (3) three years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water. Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water. Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of (3) three years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. Resin Wicker: Straps and/or wicker weave are warranted for a period of (3) three years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty. Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

Real Flame - 90 Days. Jensen Metal Products, Inc., doing business as Real Flame®, warrants Real Flame vent-less fireplaces and accessories to be free from defects in parts and workmanship under normal use and service for a period of 90 days from the date of purchase. In the event of such defects Real Flame will, at its option, replace the defective product or refund the purchase price. The foregoing is the exclusive remedy and Real Flame disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, Real Flame will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based. Electric fireplaces carry a one-year warranty on the electric firebox only.

Return Policy You may return your purchase within 90 days of receipt for a refund of the purchase price excluding shipping costs and a 15% restocking fee. Customers are responsible for return shipping unless we agree to accept an item as defective or damaged. We will refund original shipping charges only if we made a shipping error. All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition. Products that have been assembled or modified will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together, assuming they adhere to Real Flame’s return guidelines and policy below. All returns will require a valid Return Merchandise Authorization number (RMA) issued by our customer service team at Real Flame. Please call 1-800-654-1704 to start your RMA process. Items returned without an RMA will not be considered for a refund. You have 90 days from the time you receive your shipment to request an RMA. The RMA will expire 15 days after it is issued and cannot be extended or re-issued. A valid RMA number must be written clearly on the shipping label or box. No refunds will be issued for incomplete or unauthorized returns.

Refunds will be issued after items arrive in our warehouse and are inspected. It may take three to five weeks from the date we receive an item for your account to be credited. Real Flame reserves the right to refuse any returned product. Please refer to our return guidelines for further information

SOURCE FURNITURE - 3 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions. Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of three (3) years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment. Finish: The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water. Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water. Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. Resin Wicker: Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty. Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

SOUTH SEA RATTAN - 3 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions. Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of three (3) years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment. Finish: The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water. Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water. Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. Resin Wicker: Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty. Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

Sunvilla - 15 Years Frames. 5 Years Powder Coat Finish. 3 Years Wicker. 1 Year Cushions, Fabrics, Table Tops, Hardware 15 YEAR LIMITED WARRANTY SunVilla warrants SunVilla branded products to the original retail buyer if the furniture frames or welds fail structurally within fifteen (15) years from the date of purchase. SunVilla will repair or replace the part/piece at our discretion. Replacement will be in the original color and style whenever possible, however equal value replacement will be offered in the event of product discontinuance. SunVilla warrants the powder coat finish for five (5) years from the date of purchase including blistering or peeling. Warranty period is for three (3) years for the structural integrity of wicker and one (1) year for cushions, fabrics, table tops, hardware, bumpers, and umbrellas. This Limited Warranty applies to residential use only and does not apply to normal wear and tear or fading.

TORTUGA OUTDOOR - 3 Years Frames. 3 Years Wicker Weave. 1 Year Limited Warranty on Cushions. Frames: The frames are made from high quality rust resistant materials and are warranted to be free from defects, workmanship and/or rust and deteriorization due to weather for a period of three (3) years from date of purchase. All of our furniture is made for outdoor use and will last for many years of use in any weather environment. Finish: The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or discoloration of the finish as a result of exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. The furniture can be cleaned easily with regular soap and water. Cushions (if applicable): Cushions are warranted for a period of one (1) year against separation at the seams, fading or discoloration. Any exposure to oils, spills, fluids, cleaners, chemicals, dirt, or burns is not covered under this limited warranty. Your cushions can be easily cleaned with warm soap and water and a soft bristle brush and rinsed with water. Strap Suspension Seating (if applicable): Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however, that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of the strap suspension seating resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. Resin Wicker: Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to oils, spills, fluids, cleaners, or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty. Umbrella (if applicable): Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this limited warranty.

ZUO MODERN - 1 Year Frames. 1 Year Wicker Weave. ZUO MODERN CONTEMPORARY, INC. LIMITED WARRANTY Zuo Modern Contemporary, Inc. ("Zuo") warrants that its furniture and accessories will be free from defects in construction for a period of one year. Warranty coverage begins on the date the unit was originally sold by Zuo. WARRANTY LIMITATIONS Zuo's limited warranty does not cover defects, damages, or failure caused by the common carrier, user, or other persons, pets, or rodents, or resulting from, without limitation, any of the following: careless handling, modification of any type for any reason, incorrect use or any use in a manner inconsistent with the design of the furniture or accessory (i.e., standing on a chair, which should only be used for seating), lack of routine proper maintenance, use of abrasive or improper cleaners, or acts of God, such as lightning, floods, earthquakes, etc. In addition, ZUO WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.