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Store Policies

ModernWicker.com is committed to protecting your privacy!

We will not sell or disclose any information that identifies you to a third party. Modern Wicker does not sell, trade or rent your personal information to others. All customer information is kept completely secure.

Why do we collect information about you?

We need to know your name, e-mail address, shipping address and phone number in order to process and ship your furniture. UPS Freight requires the phone number to arrange for delivery. This information also allows us to contact you should there be any issues with your order. During the checkout process you will also need to provide your credit card payment information. This information is used ONLY to receive payment for your order at the time of purchase. This information is NOT kept on file. Your Credit card information is at no time visible to us and is masked within PCI Requirements so we cannot see the full information.

How do we protect your personal information?

Modern Wicker is secured by a GeoTrust SSL certificate providing 256 bit encryption. All data entered during the checkout process is encrypted and secure. We have stringent security measures in place to ensure a safe and secure shopping experience. We also have been Security, Privacy, and Business verified by Trust Guard - one of the leading website certification services available. (click on any of the Site Seal logos during the checkout process to view our credentials).

No E-Mail Solicitation: Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does consent to receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email.

Credit Card Payments: Your credit card or PayPal account is automatically charged at the placement of your order. The credit card charges are applied upfront because most orders require custom options and deposits from us to the manufacturer for the making of cushions with selected fabrics, etc and the cost of boxing and pallets for each shipment. If you would like to order over the phone we will require that your credit card payment information be verified before we confirm the order.

Manufacturer Warranty: All of our outdoor wicker furniture collections are constructed using double-walled, high strength, powder coated aluminum or steel frames and the highest quality synthetic resin materials available. Each piece of furniture is guaranteed not to rust, peel, crack, or fade and can be left outside year round in any weather condition. We sell only premium quality outdoor wicker that is made to withstand the elements and is sure to make any outdoor seating area the perfect place to relax in style for many, many years to come. If you have any issues with your furniture within the manufacturer's warranty period simply give us a call and we will gladly replace the furniture for free.

Please refer to the Manufacturer and Warranty section on the product details page for specific warranty information.

Order Cancellations: You may cancel your order at anytime and we will refund you the full amount unless the furniture has already shipped. Once the furniture ships and is in transit to your location you can not cancel the order without incurring shipping charges to return the furniture to the manufacturer's warehouse plus a 20% restocking fee.

Shipping: Your wicker furniture is delivered from the manufacturer's warehouse to your location via UPS Freight or similar freight carrier. Once your order has shipped a freight company representative will call you at the number you provide during checkout to arrange a delivery date and time. Upon delivery at your location the driver will unload the furniture from the truck, but you will be responsible for unpacking the furniture and moving it. Each piece of furniture is shipped directly from the manufacturer's warehouse and at times there are unexpected delays. Market demand for wicker patio furniture is extremely high. We sell only the best quality outdoor wicker available and all our collections offer an exceptional value for the money. If you have any questions or concerns about the delivery process feel free to give us a call at 866-487-8011.

Free Shipping is only for the continental United States only.  Hawaii, Alaska and International destinations will have to pay freight.

Damage: Damage during shipment is a rare occurrence, but it does happen from time to time. If you notice any damage immediately before unpacking please refuse the shipment and make a note with the driver. The furniture will then be delivered back to the warehouse and once received a new shipment will be sent right out. Even if you don't notice any damage please make a note on the delivery receipt of "Pending Inspection" in case of concealed damage that you notice after the truck has departed and you finish unpacking the furniture. Please take detailed digital images of the damage and make sure to keep the original packaging. In some cases, such as with a large piece of furniture, we may need to arrange for the freight carrier to pick up the damaged item and return it to the manufacturer's warehouse. Please send an e-mail to sales@modernwicker.com stating the nature of the damage, digital images as proof of damage, along with your order information. We will then arrange for the replacement furniture to be sent to your location and the damaged furniture returned completely free of charge to you plus we do all the paperwork. All damage issues must be reported withing 10 business days of delivery. We may not be able to process damage issues with the carrier after that time frame has expired.

Return Information: If for some reason you would like to return the furniture you received you must call us at 866-487-8011 within 10 business days of receipt of the furniture. All returns must be in the original packaging and be received in original, new and re-stockable condition in order to receive a refund less all shipping and handling charges and a 20% factory re-stocking fee. You will need to prepare your furniture for shipment. Please repack the item(s) to be returned securely in the original packaging. Make sure the package is fully sealed before shipping.

Our Customer Service Experts will then arrange to have the furniture picked up from your home or business and inform you of the pickup date and time of your furniture. Remember that shipping and handling charges and factory restocking fees (if applicable) are not refundable (except in the case of incorrect or defective items). Please contact us at 866-487-8011 for details.

After we receive and inspect your return, we will refund the credit card used for the purchase less any shipping fees and factory re-stocking fees if applicable.

Shipping and handling charges plus factory re-stocking fees are not refundable (except in the case of incorrect or defective items). Shipping and handling charges and factory re-stocking fees will be deducted from the total refund amount. Please give us a call at 866-487-8011 and we will be happy to assist you with the return process.

The wicker furniture sold on our web site is is handcrafted using only the highest quality synthetic resin materials available with rust proof powder coated frames. All of our manufacturers are leaders in the outdoor furniture industry and stand by the quality and craftsmanship of their products 100%. To this day we at Modern Wicker have yet to ever have a complaint as to the quality and craftsmanship of the products we sell on this web site. We are sure you will be pleased with your new outdoor furniture that will last for many, many years to come.

Custom Orders and Cushions: Many of the products we offer are customizable, with cushions that are custom made-to-order. As a result, some of the manufacturers we sell do not accept returns of these items (except in the case of incorrect or defective items). Please contact us for more information about returning custom special order or custom items such as cushions.

*Store Policies are subject to change without notice.