At Modern Wicker, we are delighted to offer complimentary shipping for most orders within the lower United States. However, for orders shipping outside these areas, please note that additional freight charges and handling fees may apply. In these instances, we use our trusted shipping partners to ensure the most affordable rates for our customers.
Before finalizing your purchase, you'll have the opportunity to review all shipping charges. If we cannot deliver to your specified location, our team will contact you via email or phone to modify your order accordingly. On each product page, we provide an estimated delivery date, and this information is also reiterated during the checkout process.
For updates on your delivery schedule, you can easily access your Modern Wicker account, navigate to 'My Orders' under the 'My Account' section, and view any modifications to your expected delivery time.
Standard Ground Shipping: Small Parcel FedEx and UPS Deliveries
- Depending on the dimensions and weight of your item, we select the most suitable shipping method. Small parcels are typically dispatched via FedEx or UPS. Most deliveries made through these carriers do not require a signature upon receipt. However, if you prefer to sign for your delivery, please contact our customer service team via our website for this additional service.
Freight Delivery: Large or Bulky Items
- For larger furniture items, we utilize freight carrier services. These deliveries usually occur on weekdays between 8 am and 5 pm in your local time zone. If your order is destined for a residential address, the freight carrier will arrange a delivery time with you. Our standard freight service includes curbside delivery. We also offer an upgraded service called white glove delivery. With this service, you can choose options such as front door delivery, delivery to a specific room, and even light assembly and removal of packing materials. For all freight deliveries, it's essential to inspect your packages for any visible damage before signing off on the delivery. Any noticeable damage should be recorded with the freight carrier during delivery to expedite the claims process. Please visit our 'Damaged Items' section for further information. Net Retailers cannot be held liable for delays caused by manufacturers or delivery carriers.
White Glove Shipping
- For an enhanced delivery experience, we provide a range of white glove shipping options. These include Front Door Delivery, Room of Choice Delivery, and Room of Choice with Light Assembly and Debris Removal. Front Door Delivery involves placing your items just inside your home's main entrance. Room of Choice Delivery means we deliver your items to any room you specify. The most comprehensive option includes light assembly and cleaning up any packaging materials. If you select a white glove delivery service involving assembly, rest assured that experienced professionals will handle your furniture. The exact details and costs of these white glove services can be reviewed at checkout. While we strive to accommodate all requests, please be aware that certain restrictions might apply, and not all requests can be guaranteed. It's important to note that any missed appointments or rescheduling may incur additional costs.
Estimated Shipping Dates
- You'll receive an order confirmation email with an estimated shipping date when you place your order. Be aware that these dates are tentative and subject to change depending on product availability. We will notify you with an updated timeframe if there's any change to the initial estimated shipping date. You have a 24-hour window after receiving this update to make any changes or cancellations to your order. To do so, please use the Contact Us link or call us. If no changes are made within this period, we will proceed with your order as planned.
Damaged Items
- If you receive a damaged item, you can refuse delivery and note the specific damages on the delivery receipt. Please inform us immediately via phone or our Contact Us page with the damage details so we can arrange a return or exchange. If damage is not immediately apparent upon delivery, we offer a 10-business-day window to submit a claim supported by documentation and photos. This period may be extended for custom items. Once we receive and approve your claim, we will send replacement parts for the damaged goods free of charge.
Refused Delivery
- We advise against refusing delivery of undamaged goods. If the product seems substantially damaged upon delivery, refusing the order is an option.